I have walked 1500 extra feet to do the same job that the factory bases my time on. This is a standard practice that you will find if you look at other mobile service companies. When I load-up and head to your location, I have no idea what solution will fix the issue. If you do call me, I will try to help you troubleshoot over the phone if it will save you and me the cost of a service call. Flat Rate Manual Flat Rate billing can be the key for synchronizing the sales, service, and accounting departments, especially in the eyes of your customer. The flat rate guideline to remove and replace a water heater is 1 hour plus 0.
© 1989-2016 Spader Business Management, Inc. So I charge, as much as practical, to perform a specific job and not on how long it takes me to complete the task. On some bigger jobs, like removing and replacing an AquaHot system, repairing rot on a slide room, installing tank heaters on your tanks or replacing a rubber roof, I will provide you with a quote for the whole job. I did not charge for the fuse… But consider that while I was on that service call, I lost the opportunity to serve another customer and incurred expenses to get me to you. If I have to load-up and head to your location, I charge a service call fee to offset not only my time to get to your location, but also the equipment I have to operate and maintain to support me and carry my tools to you. My schooling and my experience are hard gained and well earned.
These flat rate products reflect the compiled information of service departments just like yours from all around the U. Flat rates are available in three formats for each industry — Printed Manual, Flat Rates Express and Flat Rates Premium. The dealer is covered by that warranty. If you ask me a question, my time spent in answering your question, costs me money. I would like to discuss the daily weather or the best fishing spots this week with you.
Now, let's assume that I do 8 of these jobs in a workday. A standard if you will. You can see why the flat rate manuals are more of a guideline instead of a de-facto standard. Then I had to put it all back together! The blown fuse job was from pulling too many amps but it could have been a bad control board, that needed to be replaced, or an electrical short, that needed to be traced out and repaired. Now we are looking at additional time to remove all this extra stuff and replace it, just to perform the water heater job. If the parts are available, then I walk the walk 250 feet yet again, to install them and back again 250 feet to complete the work order. Les Doll Disclosure: Advertisements are placed on this website to offset the cost of maintenance and to keep this site free for everyone to use.
Even if there is no diagnostics involved there is still administrative cost to my company to provide this service to you. There has been many times where the cost to gain access to a repair exceeds the cost of the actual repair. Flat rates job times are established by several agencies. Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers. Here are the caveats I referred to above.
The manuals themselves state this as well on the first few pages, but it is a fair starting point. My time is my only commodity. Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers. It protects me because there is a built in incentive for me to have the knowledge and tools necessary to perform the job at the price agreed. The farther I have to travel, the more I charge. For those jobs I will try to provide a quote up front. There are caveats that I will explain below.
The manufacturer calculates a percentage of the sales price to cover warranty repairs. The factory bases the time on how long it takes the average tech to complete the job --- at their work station. That is assuming the best possible senario. Another caveat is performing a repair that is not listed in the flat rate manuals. The automotive and trucking industries have standardized flat rate manuals because their industries are more standardized on repairs.
If I beat the flat rate time it is a win for me. Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers. If it gets to that I will do my best to not run up the meter. I like you to know up-front what you should expect for your money. In the end though, there are certain tasks that need to be done on an hourly basis. I am going to charge the full rate for those trips because it could have been something more involved that needed a lot more firepower to fix.
Owners of this website will receive compensation for products and services purchased through featured advertisements. The pages of our flat rate manual are produced on Tyvek® paper to make them durable. I take a lot of tools and parts to be ready for just about anything. Diagnostics on strange and random anomalies, that no one has been able to figure out, would be something that would be a by-the-hour rate. Then back that 250 feet with the neccessary tools to diagnose the problem and then back that 250 feet to check if the parts required are in stock. You can specify your own times to any jobs, add an allowance for parts, and write in the job total price for your business.
So you are looking at 1. All claims of actual user results should be considered atypical. If the task-at-hand is published in the service manual I will let you know ahead of time what the guideline rate pays and any adjustments I feel are necessary. The moral of the story, I guess, is to do some of your own detective work before you call. That means that I am paid by the job, not the actual time I spend on that job.